Shipping policy
SHIPPING AND DELIVERY POLICY
VIOLATION OF POLICIES
Anyone who attempts to violate our policies will also be prosecuted and will have to respond to a complaint for attempted fraud.
Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will have to respond to a complaint from our company.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers around the world every day, and we strive to provide you with the highest level of service.
SHIPPING TIMES
Europe: 1-3 business days.
DELIVERY TIMES
Europe: Your Infinitus® order will be processed and shipped within an average of 6 to 12 business days.
Worldwide: For our global customers (outside of Europe), expect your order to arrive within 6 to 15 business days depending on your location.
For more information on delivery to a specific country, contact us by email at support@infinitusstore.com
All orders placed will be shipped from the designated warehouse within 1 to 3 business days maximum. During sales periods, please allow up to 6 business days for shipping.
If your order is not delivered within the expected time frame, please contact us for assistance!
If your order takes more than 70 days (standard shipping method), we will refund the full amount of the order and you keep the item. This is not applicable for stolen or lost products or wrong addresses. We always refer to the tracking number.
The delay in shipping is not only due to us, but also to sub-suppliers, logistics and other related support, such as reduced air flights, some places too far or inconvenient as well as lack of delivery people...
Don't worry, we will be here to follow up your order until you get it, hope everything goes well.
Please be aware of public holidays which may impact delivery times.
We work with small sellers around the world to share their products, some of our products are shipped directly from our sellers overseas. Due to the nature of the shipping industry, delays are often unavoidable. All our delivery times are therefore given as an indication and specific delivery dates are not guaranteed.
I have not yet received my order:
If you place an order and we have not yet received it within the allotted time, contact us and we will help you understand what is happening. However, there is no point in coming to ask us for your package 4 days after your purchase. As we said, we have a period of 1 to 3 days to prepare and ship your order and between 5 to 10 business days for receipt.
Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will have to respond to a complaint from our company.
Customs fees:
Customers are responsible for customs fees, if applicable. We do our best to avoid additional customs fees by separating large orders into multiple shipments. Customs fees are random and we cannot guarantee whether you will receive them or not. Refusing to pay customs fees is not a valid reason for a refund.
For pre-ordered or backordered items:
If your order contains a pre-ordered or backordered item, we will ship all the items we have available immediately and ship the pre-ordered or backordered items as soon as they become available. So, if you ordered multiple items in one order and only receive part of your item, don't worry, you will receive your other items shortly after.
Tracking Your Order:
You will receive a confirmation email and/or SMS, if you provided a mobile phone number, containing a tracking ID and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your tracking number, please use our order search form by clicking on the “Track My Order” menu.
Please allow 3-5 business days for tracking information to appear.
Incorrect Address Disclaimer:
It is the buyer’s responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and shipping times, so there is always a small window to correct an incorrect shipping address. Please contact us immediately via email if you believe you have provided an incorrect shipping address.
Incorrect Size Disclaimer:
It is the buyer's responsibility to ensure the correct size is selected. We do our best to expedite processing and shipping times, so there is always a small window to correct the wrong size. Please contact us immediately via email if you believe you have provided an incorrect size.
Lost or Stolen Product Disclaimer:
Infinitus is not responsible for lost or stolen packages that are
delivered to the address provided when ordering. If the tracking information shows that your package was delivered to your address and you have not received it, you should contact the shipping service or local authorities to resolve the issue. We will not issue refunds or resends for stolen or lost products.
GUARANTEE:
No Risk: If you are not satisfied, we will refund you 100% without questions asked
FREE Shipping: A tracking number is sent for every order placed
Customer Support: If you have any questions or need help, please do not hesitate to contact us directly by email -> support@infinitusstore.com
Secure payment by debit/credit card or PayPal: Our website uses SSL Technology to protect your information.
Contact details:
Infinitusstore owned by BantuEcom
Company number: 15927017
Address:
20 Wenlock Road
London
N1 7GU
England
Email address: support@infinitusstore.com